We’ve launched a new customer phone line to serve clients better
Zetech University has invested in a new Customer Relationship Management System in a bid to enhance services provided to stakeholders. The integrated system is designed to streamline processes, build customer relationships, enhance engagement, and improve the overall customer service which is critical for the higher education sector.
This development has seen the University launch a new, dedicated call centre who will address enquiries through a single phone line with the number 0719034500.
As an ISO 9001:2015 certified institution that received recertification in September last, the University is taking advantage of digital systems to improve the student and client experience.
Following the impact of the COVID-19 pandemic and the uncertainty around reopening of institutions, the CRM is a timely investment that will leverage digital systems to connect with students while providing guidance on navigating the University’s face to face and online blended learning systems.
Commenting on the initiative, University Vice Chancellor Prof Munene noted that the move was adopted in line with growing needs of the new generation customer, changes in consumer behavior, purchasing as well as dynamics of current market forces that demand service providers to carefully engage with customers. He added, “As Zetech University, customer focus is one of our core values and in this new normal of providing online learning and professional courses, the investment in a customer relationship system is a timely investment.” said Prof. Njenga Munene.
The dedicated customer care representatives are trained and ready to serve as we enroll government and self-sponsored students in the ongoing January and May 2021 intakes. Call us today on 0719034500. You can also reach us on WhatsApp: 0706622557 , email: firstname.lastname@example.org or visit www.zetech.ac.ke