Students are the Boss, says Zetech Don
As we approach the globally celebrated customer service week, Zetech University is on top gear waiting October 7th -11th 2019, to celebrate students, parents and esteemed customers for their commitment to the University.
The customer week, aptly themed ‘the magic of service’ is a special season to appreciate customer sand engage with them on how to best meet and exceed their expectations.
While commenting on the need for good customer service, the Vice Chancellor Prof. Njenga Munene challenged staff and other service providers to ensure consistent quality service is given internally before spreading the service to other clients. According to him, good service is when everyone is handled with decency and understanding, with a sensitive touch to their needs.”
”The only person who can suck any employer is the customer. At Zetech, students are the “boss”; they have employed us. For any higher learning institution to survive, we must remember the boss is the student,” said Prof. Munene. He added that this reduces conflict and offers an avenue for a satisfying level of interaction. He further encouraged learners to play their role by abiding and stick to rules and regulations of service.
In his words, the VC remains the chief servant of the “boss” in ensuring they are taught appropriately and they graduate in time, without fail. “We must support students to transit from one level to another efficiently aiming at 100% transition, to execute good customer service.” Prof. Munene added.
With regard to development, the University celebrates its tireless efforts in becoming more sensitive to the needs of the students. This forms key pillars in ensuring the key objectives of the institution are met.
Prof Munene shared that there is greater synergy at all levels to realise harmony and limit unnecessary bureaucracy. This harmony all across department enhances service delivery to students, parents and all stakeholders.
Commenting on readiness to the upcoming customer week that is parked with a lot of activities and engagement, Mr. Moses Maina, Executive Director Corporate Affairs, challenged the staff to go the extra mile in serving both internal and external bosses. He said, “We must go the extra mile and serve our clients with joy and commitment. As we celebrate our valued customers, we are encouraging feedback to empower us to do more.” said Mr. Maina.
The University is committed to treating customers as kings in line with University Acts, codes of conduct and guiding mission to ensure customers’ needs are attended to with satisfaction.
Happy Customer Service week! #ZetechCares