Riding on technology, Zetech celebrates customer service - Zetech University

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Riding on technology, Zetech celebrates customer service

Zetech University is pleased to honour and appreciate customers who have continually walked with the University in the journey to impart and mentor lives. In this special period of customer celebration, dubbed Customer Service Week, the institution is going out of its way to appreciate its clients.

Themed “Dream team”, the global initiative provides a perfect platform to emphasise the great things the University faculty and staff are doing in giving students the ultimate campus experience. Through their commitment and support, the University has over the past 20 years celebrated numerous strides in innovations, technology and education, setting itself as a leading private University in Kenya.

Since the onset of the University as ZENITH in 1999 as an institution offering training in IT-based courses, the University boost of its programmes and increase in student population with a large per cent riding on technology has had a great impact on the industry. This was enhanced during the COVID-19 pandemic when higher education institutes were forced to close and Zetech leveraged on this to transition its lessons to an online learning system.

Commenting on the strides directed towards enrich the customer experience, the Vice Chancellor, Professor Njenga Munene appreciated students for adapting to technological advancement by embracing online classes through our blended learning programme which replaced face to face learning.

He further highlighted that the Varsity has gone the extra mile by investing in a Customer Relationship Management (CRM) designed to support the service points in the University to address customer needs effectively. In his statement, “I wish to thank students, guardians and all the stakeholders for helping us ensure continuity of services even when things were looking like they would halt because of the virus. Through this commitment, Zetech has come out strong and made strides towards improving our delivery of service through the online learning mode of teaching and the top notch CRM system.” Professor said.

As the University continues to leverage on technology and digital growth to enhance services and build innovations, it remains committed to build a dream team that will continually serve clients with passion. Committed to empowering the students through quality education, the University continues to prioritize the needs of the student while remaining customer focused to develop solution providers for the world.

Compiled by Felix Ochwal

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