It was pomp and colour at Zetech University’s Thika Road Campus, as the institution launched its Service Charter. In the conviction that Zetech University was founded through God’s inspiration to serve the public as an educational institution, the University gave its solemn pledge to serve the public as expected in the Constitution of Kenya 2010 and in line with our Core Values of Commitment to Excellence, Integrity, Customer Focus, Teamwork and Innovation. Lecturers and staff working at universities have a duty to efficiently serve students to facilitate smooth learning and quality installation of critical skills of problem-solving, the value of hard work, the importance of peace and harmony, and effective communication, among other skills. Speaking during the launch of the university’s Service Charter document, Prof. Munene maintained that quality service provision is intentional, not coincidental and that all staff should conform to the laid down policies to offer quality to all students. On its part, the University Management pledged to support staff in carrying out their duties effectively.