Frequently Asked Questions (FAQs) - Zetech University

Frequently Asked Questions (FAQs)

Zetech University- Invent Your Future

The University is monitoring the situation in the country and observing ongoing government directives to keep you updated and ensure all your education needs are catered to.
We are committed to ensuring that students and staff remain safe and secure. This page answers questions you may have regarding blended learning during this period.

Blended Learning FAQs

We have suspended Face to Face learning as directed by the Government of Kenya. As a result, we have transitioned to blended learning for all our continuing and new students. Courses will be offered via digital platforms and we shall resume face-to-face teaching and practicals when the Quarantine Period is lifted. Additionally, our services can be accessed online on our website at You can also reach us through our active lines 0706 622558, 0716 600116 or via WhatsApp on 0706622557.

This is the integration of classroom face-to-face learning experiences with online learning experiences. The beauty about blended learning is that it allows for a wider learning experience that involves a combination of E learning, face to face interaction, self-study and assignments.

Students will be engaging with their lecturers and getting notes through our Learning Management System (LMS) which is accessible through the email . The student will use assigned login credentials to access the site. The mode of learning is interactive with active interaction between learners and lecturers via various tools such as blogs, videos, chats, discussion forums, real time videos etc.
To access this, you can visit our e-learning portal on . You can also download the Moodle mobile app from Google Playstore. After installing, put the site address then put your username and password.

The University E-learning platform offers a variety of modes of interaction between the lecturer and the learner. All the above modes are included in the learning platform and are meant to ensure that the learner gets as close an experience to face to face learning.

Practicals will be done when we resume face to face learning.

Blended learning is a mode of study that can be used by all students during this period and incorporates a variety of modes as explained above.

It is important that you engage your classmates and keep in touch with your class representatives through the Unit Whatsapp groups. The platform will provide options for the set up and conduct of Group work as guided by the lecturer.

Yes, as blended learning is an online version of physical classes, all students are expected to submit coursework. Upon resumption, the University will provide a brief tutorial, after which exams will be administered.

The final exams will be done on campus in the normal mode; this will be done when face to face learning resumes. The University will offer a tutorial/intensive revision period before the exams are administered.

You can get in touch with us through or 0714588863 or through Whatsapp on this number 077451592.

We have set up a Help desk for all students with unique challenges regarding transition to Blended learning. Kindly get in touchvia or 0714588863 or through Whatsapp on this number 077451592. For those who are completely unable to make the transition, we kindly request that you defer your classes to the September 2020 semester.

The University has waived the statutory fees and even gone further to discount the Tuition fee to allow the learner make the necessary arrangements for the conduct of digital learning. Digital learning also offers great savings in transportation and accommodation costs for most students. In addition, the University is jointly working with other Universities to negotiate for preferable data access terms for learners and we will keep you updated on the progress.

Unit registration for the January-April 2020 semester has been re-opened at no cost to allow all the students that did not register to do so. The same will be done for the May to August semester and communication on the same will be done once the portal is open.

As we have transitioned to e-learning, parents and guardians have a variety of options to track the progress of the student. This can be done through accessing the learners account or liaising with the University on the contacts provided for updates on progress. We encourage you to ensure your Son/Daughter is committed to the blended learning to ensure they do not lag behind.

Using the LMS, students will be able to contact the lecturer as the contact details will be provided; additionally, the lecturer will be available online to enhance engagement.

There are no specified timelines to the end of the disruptive effects of the pandemic. It is important that we as individuals and institutions adjust to this new challenge and find ways of ensuring life goes on. We are students of a global economy and our actions must ensure that we do not put our lives on hold and find ourselves lagging behind in life when the situation improves.

Students can defer my sending an application to however this is not encouraged as the student will delay in completing their studies.

For the May to August 2020 semester, the University will offer blended learning (This has been explained above). As a result, the University will create a custom made fee that is discounted to adjust to the current situation. Please note that the fees charged will NOT be increased at whatever time face to face classes resume.

Yes, you can check your fee balance on the student’s portal.

Receipting will be done automatically from the bank statements; all students are therefore advised to deposit their money to the provided bank accounts, pay via M-pesa or use other available electronic money transfer options.
Note that payments done via M-pesa will also reflect in the University’s bank account and there will be no need to forward your message to the University. You are however advised to clearly indicate your Admission or Registration number in all your payments as that is what will be used for receipting.

Yes, you can apply for your preferred course for the May or September 2020 Intakes on our online platforms by clicking on this link or through Whatsapp by sending your academic documents to 0706622557; an enrollment officer will get in touch with you to help you successfully apply.

The University will provide a comprehensive Information Pack both in form of video content and detailed document to ensure that the new student has a full and clear understanding of their University of choice.

The digital school team and the enrollment team will guide through the reporting process. There will also be a dedicated Help Desk that will be available to answer all questions and offer any assistance that may be required.

Yes, the University will provide a mechanism to submit the admission package online for the students.

Once the documents are submitted, the University will liaise with the various certifying bodies to verify the authenticity of the copies of documents submitted. Please note that it is a criminal offence to submit fake/altered documents and any admission offered on the basis of fake documents will be cancelled upon discovery.

Blended learning allows for a wider learning experience that involves a combination of E learning, Face to face learning, self-study and assignments. This means that:

  • The student improves their IT skills.
  • The student also grows their information and knowledge acquisition skills.
  • The student enhances their collaborative skills.
  • The student grows their self-discipline and personal responsibility.
  • The student exposes themselves to additional research through online engagement.
  • The student enjoys a cost-saving approach to quality, affordable learning.

Your safety is our priority; we will advise on reporting for physical classes once the Government directs that institutions can reopen. We will share regular updates via SMS and through our social media pages to ensure you are well informed.

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