Zetech University- Invent Your Future
This course stresses that excellent customer service is considered as a prerequisite for any successful company. It aims to clarify what this means for the customer service manager or supervisor, in practical terms. A concise introduction to the business reasons for building good relationships with customers is presented as well as an examination of the management framework of customer service. The customer service manager’s role is explained and techniques offered that are easy to implement and will improve customer service.
Our Diploma in Customer Service will set you on a path to a successful career delivering exceptional customer service with potential employers.
Entry Requirements: KCSE D (PLUS) & above
Mode of study: Open and Distance learning.
COURSE STRUCTURE – SINGLE UNIT SUBJECT
Customer Care Assistants
Next intake May 2021