Students at Zetech University enjoyed an unusual engaging morning following a sit down with the varsity Vice Chancellor Prof. Edwin Wamukoya in a bid to foster relations between the administration and the students, while allowing the learners a platform to share any concerns they are facing during the time at the institution.
The sit down came in the wake of the ongoing customer appreciation week at the institution as Zetech reminds stakeholders that they are valued and are the driving force of the institution.
The VC was keen on noting every issue raised, inviting members of staff to address specific issues while adding a footnote that the customers are esteemed and it is paramount that all their needs are met,
“Customer is King here at Zetech and I am grateful for each of you for taking time to speak to us and air your challenges; it is indeed our desire to fulfill our mandate as educators in a proficient way that meets the expectations of all our students.”
Prof. Wamukoya further assured the learners that challenges faced including time tabling, clear communication and administration issues, would be looked into to better offer quality service to customers.
The Customer appreciation initiative, centred on enhancing customer satisfaction, has been a great platform for increasing interaction with clients while highlighting the excellent opportunities for students at the university.
Commenting on the session, Eng. Shadrack Ngao, filling on for the Thika Road Campus Administration Director noted that the successful session was integral and would be useful in creating a more comfortable learning environment for trainees.
Clearly, customer is at the heart of the Zetech family and the staff and management are focused on sealing any loopholes and heightening the quality of services provided to customers.
Indeed, customer is king.